FAQ

ROASTING

How often do you roast?
We currently roast weekly, with order cutoffs at Monday 5pm PT. Different coffees are roasted on different days of the week.
How long should I let my coffee rest before brewing?
- For our Nova Series, fruit-forward, and exploratory line: These vary by coffee but typically need at least 4 weeks to open up and start offering the full flavor potential while some advanced process coffees may be ready at 2 weeks.
- For our cocoa-forward line: we recommend at least 2 weeks of rest from roast date but ideally we still prefer 3-4 weeks plus of rest before brewing.
When are coffees stocked on shelves at the cafe?
We aim to stock the shelves right after roasting, but is subject to change.
- Monday afternoon/Tuesday: medium & dark roast coffees (Cocoa Forward)
- Wednesday afternoon/Thursday: light roast coffees (Nova, Fruit Forward, Exploratory)

When can I expect my order?
SHIPPING:
We ship orders on Wednesdays (unless there is a holiday), with the order cutoff on Monday 5pm PT. Orders (including subscriptions) are roasted and shipped based on when the order was placed (or billed). Orders placed after Monday 5pm PT are shipped the following week.
Tracking information will be emailed when your order is shipped.
Please ignore the shipping estimates on Shopify
LOCAL PICK-UP:
Thursdays at 1412 Saratoga Ave San Jose, CA 95129 at the café
Please ignore the shipping estimates on Shopify
How do I pick up my order locally?
You can pick up your order on Thursdays at the café following the roast day, based on the order cutoff. We’ll send a confirmation when your order is ready.
Where do you ship?
We ship within the United States, and to select international countries.
Shipping is calculated based on your address and weight for orders below the free shipping cutoff.
For US orders over $55 we offer FREE shipping.

Order Changes
- Order changes can be made prior to our order cutoff on Monday 5pm PT. Please email us at orders@moonwakecoffeeroasters.com
- Any outstanding invoices will need to be settled by Monday 5pm PT to meet the order cutoff
Exchanges / Return
Coffee:
Unopened coffee bags can only be exchanged or returned for a refund in-store at our cafe within 14-days of when your order is delivered (or when marked ready for pickup).
Merchandise:
Items in original condition can be exchanged or returned for a refund within 14 days of receiving your order.
Email us at orders@moonwakecoffeeroasters.com with your order number and request for either exchange or refund
Mail your item(s) to:
Moonwake Coffee Roasters
1412 Saratoga Avenue
San Jose, CA 95129
Exchanges / returns are subject to assessment of the item's condition.